We guarantee Live Arrival of all fishes. Please be sure to put away your order as soon as possible and follow our recommended acclimation procedures. On the rare chance that you receive any dead fish (“DOA”), please notify us by telephone immediately. Any mortality will have our replacement on your subsequent shipment with any DOA amounts for livestock. We cannot refund any shipping charges.
We are not responsible for problems if proper
fish acclimation procedures are not followed or if there is an excessive delay between delivery of the shipment
(your part) and the time it is put into your tank.
DEAD ON ARRIVAL
- DOA Claims:
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